Shipping Policy

Effective Date: October 6, 2026

Order Processing

All orders placed through lumezo.store are processed within 2–4 business days. Business days exclude weekends and public holidays.

Processing time is separate from shipping time.

Shipping and Delivery

Estimated shipping time is 6–9 business days after processing. The estimated total time from placing your order to delivery is therefore 8–13 business days.

These estimates may vary depending on the destination, customs clearance, and carrier conditions. Any destination-specific delivery information provided before purchase takes precedence over these general estimates.

We offer international shipping to destinations available at checkout. Availability may be limited by product, carrier, or import restrictions.

Shipping Charges

Applicable shipping charges and any free-shipping offers are displayed at checkout before payment.

Shipping Delays

If we cannot ship your order within the stated processing period, we will notify you of the delay, provide a revised estimated shipment date, and explain your options to accept the delay or cancel for a refund, as required by applicable law.

Carrier or customs delays do not remove your statutory consumer rights.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where these charges are payable by the customer, this will be disclosed before purchase as required by law. Charges collected directly by customs authorities or third parties are separate from amounts collected by BoldFrame.

Delivery Information

Please provide a complete and accurate shipping address. If you notice an error, contact us as soon as possible at boldframe2006@outlook.es. We will attempt to update the address before shipment, but changes may not be possible once the order has been dispatched.

Any additional costs resulting from an incorrect address will be assessed according to the circumstances and applicable law, rather than automatically charged.

Missing, Damaged, or Incorrect Orders

If your order does not arrive, arrives damaged, or contains an incorrect item, contact boldframe2006@outlook.es with your order number and a description of the issue. Where possible, include photographs of damage or incorrect items.

We will investigate and arrange an appropriate remedy. Delivery tracking marked “delivered” does not automatically prevent you from reporting a missing package.

Where we arrange shipping, handing the package to the carrier does not remove our delivery obligations or transfer all shipping risk to you.

Returns

For information about returns and refunds, please review our Return and Refund Policy.

Do not send back a lighter that has contained fuel without contacting us for appropriate transportation instructions.

Consumer Rights

Nothing in this Shipping Policy excludes or limits mandatory rights under applicable consumer protection laws.

Contact

BoldFrame
Website: lumezo.store
Email: boldframe2006@outlook.es
Business address: 281 NW 61st Ave, Miami, FL 33126, United States